Privacy Policy

Lifestyle Training · Effective [effective date] · Last updated [last updated date]

[Business legal name and ABN] (“we”, “us”) operates Lifestyle Training, a coaching app that connects clients with their fitness coach. This policy explains what personal information we collect, why, who can see it, and the choices and rights you have. It covers the mobile apps and the web apps.

Lifestyle Training handles health information — including fitness, body-measurement, and (optionally) menstrual-cycle data. Health information is sensitive, and we only collect and use it as described here and, where required, with your explicit consent.

Information we collect

• Account — your email address, name, profile photo, and role (client or coach).
• Profile — age or date of birth, sex, height, phone number, time zone, goals, and unit preference.
• Training & fitness — workouts, logged sets and weights, personal records, and workout notes.
• Body metrics — weight, body-fat percentage, and circumference measurements you record, and progress photos you upload.
• Documents — files you or your coach add under Documents, such as blood test results, scans and PDFs. These can include health information. Only you, your coaches and our platform administrator can open them.
• Shared results — only if you turn on Share my results in Settings: your coach can use your progress photos and results (such as weights and weeks) in before-and-after posts for their business. It is off by default. Turning it off deletes the post images made from your photos straight away; anything your coach has already published elsewhere stays up until you ask them to take it down.
• Daily & wearable metrics — steps, active energy, workouts recorded in other apps, sleep, heart rate variability (HRV), resting heart rate, weight and body fat. On Android these are read from Health Connect, and on iOS from Apple Health, only for the categories you turn on in the app and only after you grant permission. If you turn on daily background sync, the app reads them once a day even when it is closed. We read these; we do not write to them.
• Readiness — a short daily “how do you feel” check (energy, soreness, stress, mood) and a readiness score we work out from it and your wearable data.
• Intake answers — your training history, goals, injuries, schedule, gym and equipment, and your food habits: usual meals, brands you buy, dietary pattern and needs, allergies and intolerances, dislikes, budget and cooking time.
• Menstrual-cycle data (sensitive) — if you choose to track it: period dates, cycle length, and symptoms. This is off by default, opt-in, and only shared with your coach if you separately turn sharing on.
• Nutrition — food logs, meal plans, and recipes.
• Community & messages — posts, comments, reactions, and images you share in community groups, and direct messages with your coach, including photos, voice notes and videos you send. Voice notes are recorded only when you tap record and allow the microphone. Your coach can turn a voice note into text to read it: that happens on your coach's own device, the recording isn't sent to any other company, and the text is kept with the conversation for your coaches only.
• Check-ins — ratings and written reflections you submit, with a summary of your week from the app.
• Agreements — the coaching agreement you sign, the name you type, and when.
• Device & technical — push-notification tokens, device/browser type, and, if enabled, diagnostic error reports.

How we use your information

• To provide the service — deliver your programs, log your training, show your progress, and let you and your coach communicate.
• To send notifications you enable (coach messages, program assignments, check-in and workout reminders).
• To work out scores that help your coach: an effort score from your training, food logging, habits and check-ins, and a readiness score from your wearable data and daily check.
• To prepare drafts for your coach: suggested replies to your messages, summaries of your check-ins, and suggested changes to your plan (see below).
• To generate meal suggestions when your coach requests them.
• To keep the service secure, diagnose errors, and prevent abuse.

We do not sell your personal information, and we do not use your health information for advertising.

Automated scores and AI drafts

Your coach sees an effort score, a readiness score and trend alerts worked out automatically from your data. Each morning the app also drafts replies to your messages, summaries of your check-ins and suggested changes to your plan, some written with AI (see Anthropic below). Every draft is reviewed by your coach, who approves, edits or rejects it before anything is sent to you or any change is made. Nothing is decided about you automatically.

Consent for sensitive information

We collect menstrual-cycle and other health information only with your consent, which you give by choosing to enter it and by turning on each health data category in the app. We keep a dated record of each choice you make. You can withdraw consent at any time by turning a category, tracking or sharing off in Settings, or by deleting your account.

Who can see your information

• Your coach (and, in a multi-coach business, the business owner) can see the data you share with them as part of coaching — your training, metrics, check-ins, messages, and community posts. Your coach can see your cycle data only if you turn on cycle sharing.
• Our platform administrator can access all data in the service, including messages, progress photos, documents and cycle data, to run and support it.
• Other members of a community group can see what you post in that group.
• Our service providers (below) process data on our behalf under contract.
• We may disclose information if required by law.

Service providers

We rely on the following providers. Each processes only what it needs to run its part of the service:

• Supabase — database, authentication, file storage, and realtime.
• Vercel — web hosting and delivery.
• Firebase Cloud Messaging (Google) — delivering push notifications to your device.
• Anthropic — writing AI drafts for your coach to review: meal drafts, and suggested replies to your messages. For a reply, it receives the recent conversation with your coach, your first name, goal, membership tier, any injuries from your intake, your current effort and recovery status, and your coach’s notes on how to write to you. Anthropic processes this in the United States and does not use it to train its models. When you use Snap the label, it also receives that photo of a food label to read the nutrition numbers; the photo is not stored, and you check the numbers before anything is saved.
• Open Food Facts — food and barcode lookups when you search the food database.
• YouTube (Google) — embedded exercise demonstration videos.
• Sentry — error diagnostics, when enabled, configured to avoid collecting your health data.

Where your data is stored

Your data is stored, and the coach app runs, in Sydney, Australia. Some information is processed outside Australia: the parts of your messages and profile sent to Anthropic for AI drafts, and label photos you snap, are processed in the United States, push notifications pass through Google, and some providers process limited technical data in other regions. We choose providers that protect personal information to a standard comparable to the Australian Privacy Principles.

Retention

We keep your information for as long as your account is active. When you delete your account, your records are removed from our database and your uploaded files (avatar, progress photos, documents, community images, the photos, voice notes and videos you sent in messages, and saved posts made from your photos) are deleted. Backups are retained for a limited period and then expire. We may keep minimal records where the law requires.

Your rights and choices

• Access & correction — view and edit your profile and data in the app.
• Deletion — delete your account from Settings → Delete my account. This permanently removes your data as described above.
• Export — download a copy of your data from Settings, or contact us.
• Withdraw consent — turn off any health data category, daily background sync, cycle tracking or sharing, or notifications at any time.

Security

Access to your data is enforced at the database with row-level security, private storage is served through short-lived signed links, and traffic is encrypted in transit. No system is perfectly secure, but we work to protect your information and to respond promptly to any incident.

Children

Lifestyle Training is not intended for children. You must be old enough to form a binding contract in your jurisdiction to use it, and coaches are responsible for only inviting eligible clients.

Changes

We may update this policy. We will change the “last updated” date and, for material changes, notify you in the app.

Contact & complaints

For privacy questions, access/deletion requests, or complaints, contact [Business legal name and ABN] at [privacy@yourdomain]. If you are in Australia and are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

[Business legal name and ABN] · [privacy@yourdomain]